Refund Policy

FacelessBuddy sells its plans through Paddle, our online reseller and merchant of record. That means Paddle handles the charges, receipts, and refunds on our behalf. This policy explains how refunds work for paid plans.

The short version: every paid plan starts with a 7-day free trial, and you can get a full refund within 30 days of purchase — no forms, no fuss. After that, you can still cancel at any time to stop future charges.

Free trial

Both paid plans — Starter at $14/month and Growth at $29/month — start with a 7-day free trial. You won't be charged until the trial ends, and if you cancel during the trial you'll never be charged.

30-day money-back guarantee

If you're not happy after paying, you can request a full refund within 30 days of your purchase. No questions asked. If your subscription has renewed, the 30 days run from that renewal date for that payment.

How to request a refund

Refunds are handled by Paddle, our merchant of record. The easiest ways to ask are:

1. open the “View receipt” or “Manage subscription” link in the email Paddle sent you, or
2. visit Paddle's buyer support at paddle.net and choose “Request refund”, or
3. email us at support@facelessbuddy.app and we'll point you the right way.

If your refund is approved, Paddle processes it back to your original payment method within 14 days.

Cancelling instead

If you're outside the 30-day window, or you'd rather not go through a refund, you can cancel your subscription at any time — one click, right in your account. Cancellation stops future charges, and you keep access until the end of the period you've paid for.

When refunds don't apply

We reserve the right to decline a refund where there's clear evidence of fraud, refund abuse (like buying repeatedly just to refund), or a request that's outside the 30-day guarantee. Your statutory rights under local consumer law always come first, and nothing in this policy overrides them.

A note on digital products

FacelessBuddy is a digital service — you get instant access to the dashboard and the data inside it. Because it's digital, there's nothing to return or restock, which is why we rely on the 30-day guarantee above rather than physical-return rules.

Complaints

If something's gone wrong, tell us first. Email support@facelessbuddy.app and we'll get back to you within 2 business days; we aim to resolve complaints within 10 business days. If we can't sort it out, Paddle handles the next step — you can reach Paddle's buyer support at paddle.net. As a consumer you may also have the right to take a complaint to a trade ombudsman service in your country.

Contact

Refund questions? Email us at support@facelessbuddy.app, or go straight to Paddle's buyer support at paddle.net.